Frequently Asked Questions (FAQ)

Beleza em Camadas provides this section to answer the most common questions about our store, products, and services.

1. Orders

1.1. How do I place an order?
You can place an order directly on our website by selecting the desired product and completing the checkout process.

1.2. Can I change or cancel my order after purchase?
Orders can only be changed or canceled before shipping. Please contact us immediately if you need assistance.

2. Shipping

2.1. How long does shipping take?
Orders are processed within 1 to 3 business days. Delivery takes 5 to 10 business days after shipment.

2.2. Do you ship to the entire United States?
Yes, we deliver to all U.S. states.

2.3. How can I track my package?
You will receive a tracking code by e-mail once your order is shipped.

3. Returns and Refunds

3.1. What is your return policy?
You may return products within 30 days of receipt, free of charge.

3.2. How will I receive my refund?
Refunds are issued to the same payment method used in the purchase.

3.3. Can I exchange my product instead of a refund?
Yes. You may request a free exchange for another item of equal value.

4. Products

4.1. Are the wigs and laces natural or synthetic?
We offer both types. Product descriptions specify whether the item is natural hair or synthetic.

4.2. How should I care for my wig?
We recommend washing gently with neutral shampoo, avoiding excessive heat, and storing in a cool, dry place.

4.3. Can I dye or cut my wig?
Yes, but this must be done carefully. Any alteration may void the warranty.

5. Warranty

5.1. Do products come with a warranty?
Yes, all products are covered by a 30-day warranty against manufacturing defects.

5.2. What is not covered by the warranty?
Damage caused by misuse, accidents, or unauthorized modifications is not covered.

6. Payments

6.1. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure online payment methods.

6.2. Is payment safe?
Yes. All transactions are processed through encrypted systems.

7. Contact Information

If your question was not answered here, please contact us:

Customer Service (SAC)
E-mail: support@belezaemcamadas.com